Materials

Our products are made using recycled denim and a variety of other materials, some new and some not so new. All hardware used in the manufacturing of our products is new.

GET THE PERFECT FIT:

All Mister Migs products are made with exacting standards and tailored to fit your dog. To get the perfect fit for your dog please follow the sizing chart guide and measure carefully.


PRODUCT CARE

Our products are made using a combination of recycled and new fabrics. Contents and materials may vary.  Our products (excluding leather materials) are hand-washable; some products are machine washable using a gentle cycle in cold water. We suggest laying flat or hanging to dry. Do not be clean using bleach.

RECYCLED MATERIALS DISCLAIMER

MisterMigs LLC is not connected with any manufacturer whose trademarks may appear on parts of the recycled products used by MisterMigs, LLC to manufacture this item.

 

CUSTOMER CARE

We hope that the following information will answer most of your questions relating to your order. Should you have any other questions, please feel free to email us at: mistermigs@mistermigs.com.

We try to answer emails same business day but will make every effort to respond within 24 hours.

Mister Migs’ Guarantee

Our customers’ satisfaction is our top priority. We guarantee our product workmanship and will craft your garment with care and attention to detail according to the measurements you provide. Products, other than dog apparel (due to health regulations) can be returned with prior authorization (see Mister Migs Return Policy). You can be assured that you will receive a high-quality, one-of-a-kind design!

 

Shipping

Frequent questions about shipping:

When will my order ship? Orders ship within 5 -10 business days.  Please let us know if you need faster delivery and we will make every effort to satisfy your request.

What is “Standard Shipping?”  We will ship out your order using the most cost effective method based on your shipping address. Typically, we will ship your item(s) via USPS Priority Mail® when you choose Standard Shipping. You should receive your order within 1 - 3 days from shipment date, depending on the destination.

Who is responsible for carrier delays? We are not responsible for delays caused by the carrier

What if you want a faster delivery schedule?  If you would like your order to be expedited you may choose to have your item(s) shipped via Priority Mail Express® which is a 2 day delivery. Please note that expedited shipping charges will apply

International Shipping

We do ship Internationally, but please be aware that we are not responsible for customs fees upon retrieval from your local post office. International shipping can take anywhere from 2-4 weeks depending on the destination country. If you have any questions about International shipping, please email mistermigs@mistermigs.com.

 

Mister Migs Return Policy

Your product will be carefully made to order according to your dog’s exact measurements. Due to strict health regulations, dog apparel cannot be exchanged or returned, so please measure carefully and according to the measuring instructions. Please contact us if you have any questions or need any assistance at mistermigs@mistermigs.com.

Non-apparel products can be returned with a RETURN AUTHORIZATION. The following is the process for requesting a return:

            E-mail us at mistermigs@mistermigs.com within 30 days of receipt and

1.      tell us why you would like to return the item(s).

2.      tell us when you received the item and include your packing slip or order number.

If approved, we will e-mail you a RETURN AUTHORIZATION. Include the authorization (printed copy) inside your package. Once received we will process your refund or exchange as soon as possible. Return shipping charges are the responsibility of the customer.